Refunds and cancellation

Draft. A lawyer will review this page before Couchwave takes payments.

Last updated 19 October 2026.

Couchwave accounts are monthly subscriptions, billed in US dollars. You can try Couchwave free before you pay: every feature works free for 24 hours, starting the first time something plays.

What you pay

• $5.00 a month per account, which covers up to 3 TVs.
• $1.75 a month for each TV after the first 3.
• Adding a TV during the month adds a prorated charge for the rest of that month. Removing a TV lowers your next bill.
• Your price is shown before you pay, and your receipt is emailed to you each month.

Canceling

• Cancel any time from your account page on couchwave.tv. There's no fee and no notice period.
• Your TVs keep everything until the end of the month you've paid for, then stop playing until you subscribe again. Nothing on them is deleted, so subscribing again brings it all back.
• You won't be charged again after you cancel.

Refunds

• Try before you pay. Couchwave is free for 24 hours, with every feature. Make sure it works on your TVs before you subscribe.
• Payments aren't refunded, including for the part of a month you didn't use, except where the law requires it. Canceling stops the next charge.
• Billing mistakes: if we charged you twice, charged the wrong amount, or kept charging after you canceled, tell us and we'll refund the mistake in full, whenever it happened.
• Approved refunds go back to the card or payment method you paid with, usually within 5 to 10 business days, depending on your bank.

What Couchwave doesn't cover

Couchwave is the player only. Payments for your TV service, channels or anything else you watch go to your own provider, and refunds for them are between you and that provider.

How to ask

Use the contact form and choose "Help with the app". Include the email address on your account. You'll hear back from a person.

Disputes and chargebacks

If a charge looks wrong, please contact us before your bank. We can usually fix it the same day, and a chargeback takes weeks.

Changes

If this policy changes, we'll update this page and tell account holders by email before a change affects what they pay.